Returns & Refunds- MsKey Box

At MsKeyBox, we are committed to providing our customers with the best possible experience, and that includes our refund policy. We understand that sometimes products may not meet your expectations or that there may be errors on our part, and we are here to help.

30-Day Product Guarantee:

We want our customers to be satisfied with their purchase, which is why we offer a 30-day product guarantee. If you are not completely satisfied with your product, you may return it within 30 days of delivery for a full refund, minus shipping costs, on new, unopened items. To initiate the return process, please contact us by email or via live chat to obtain authorization.

Return Process:

If you receive an incorrect or defective item due to an error on our part, we will pay for the return shipping and issue a refund or replacement, depending on your preference. Please note that refunds may take 2-4 weeks to process, which includes the shipping time back to our company, authorization check, and refund processing. Refunds will be issued in the form of the original method of payment.

Digital Downloads:

We are unable to accept cancellations of digital downloads once the product key has been activated or attempted to be activated on Microsoft Online. We will process the product/license key through manufacturer verification to ensure that the product has not been activated or tampered with. If the product passes verification, we will refund the purchase price in the original method of payment.

Restocking Fees:

For Open License orders that have been submitted to distribution or fulfilled, we may charge a 15% restocking fee. For retail orders that have been fulfilled, we may also charge a 15% restocking fee. Anti-Virus orders that have been fulfilled may have a restocking fee of 25%. Please note that Microsoft Office 365 is non-refundable, and we are unable to send these keys back to Microsoft. For cancellations of Office 365, we require a 30-day notice.

We hope this policy provides clarity and assurance that we stand behind our products and are committed to providing excellent customer service. If you have any questions or concerns, please do not hesitate to contact us.